Cancellation Policy
Find out more about my cancellation policy for 1-1 appointments, group programs and spirit dolls.
Sessions
All 1:1 sessions require a minimum of 48- 24 hours notice to reschedule.
You can reschedule your reiki / shamanic session or mentoring Session yourself by choosing the “reschedule” option in your booking confirmation email.
A 50% of the fee applies for appointments cancelled between 24 – 48 hours in advance.
If an appointment is cancelled less than 24 hours the full fee applies as I am unable to offer this appointment to another individual.
If it is less than 24 hours until your appointment time, you will not be able to reschedule or receive a refund and will have to book and pay for an entirely new session.
If you are working with me on an ongoing basis, as part of a Mentoring Package, then all appointments can be rescheduled with 48 hours notice. Just message me.
No refunds are available for sessions already received by a client.
Ceremonies & Events
A lot of energy & time goes into creating the space and material for my events & courses. Often course numbers are limited to ensure an intimate and attentive space so the deposit for the course is non-refundable and non-transferable.
- If a workshop/ course is cancelled by the client more than 14 days prior to the commencement of the course / event a full refund of the amount will be made if I can fill the spot or if the spot cannot be filled then the amount less the deposit will be refunded.
- If cancelled less than 10 days prior to the commencement of a workshop by the client no refund will be made and your deposit cannot be transferred.
- Should you fail to turn up for your event/ booking, your deposit or full fee paid will not be refunded.
- If due to unforeseen circumstances The Thirsty Soul has to cancel an event, you will receive a full refund of your payment or you may use your credit against our other therapies, workshops & services.
I thank you for honoring my time and commitment.
Soulful Ceremony
A lot of energy & time goes into creating the space and material for the soulful ceremony so the deposit is non-refundable and non-transferable.
The balance is due prior to or on the day of ceremony.
I thank you for honoring my time and commitment.
Spirit / Medicine Dolls
Medicine Dolls once purchased are non-refundable or non-returnable due to the nature of their making.